asos reviews australia

Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. Stephanie was so helpful and kind. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. I wish 0 stars was an option! Poor customer service. 755 ASOS reviews. Not cool. © 2021 Trustpilot, Inc. All rights reserved. Stephanie was so helpful and kind. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. experienced CS and Hassle free experience. Helpful and efficient service, prompt reply and response. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. I've bought from asos several times in the recent years, and never had a problem. 1) They can never say "yes" to you. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. It is one of the most popular online shopping platforms worldwide. ASOS customer service was not able to help me. I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. | Read 25,361-25,380 Reviews out of 59,648 i had promo code questions which were answered in a very timely manner :). Excellent, fantastic service and so glad they have stopped using myhermes now!! They make no effort to try to look into or resolve your issue. Shop dresses, skirts, tops and occasionwear online or in store. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Shop our collection of clothes, accessories, beauty & more Since the switch to using Hermes it’s been a shambles. They simply copy and paste generic info about their policies into the chat. This is frustrating. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. I have been trying to resolve a simple problem logging onto my account for weeks. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. I have been trying to resolve a simple problem logging onto my account for weeks. Why offer next day delivery if you can’t meet that expectation. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. That was misleading, ASOS. Join the 464 people who’ve already reviewed Asos. A free inside look at company reviews and salaries posted anonymously by employees. Very disappointed. They sell fashion aimed at 18-34 year olds. They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Have bought Asos premium and haven’t had any issues with delivery. My first stop, always, when shopping for clothes, shoes, accessories. Why don't other companies who make much less money have this problem? Asos refuses to refund nor follow up with the investigation. Asos Australia ranks 127th among General Apparel sites. 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. Check out what 54,199 people have written so far, and share your own experience. Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. A free inside look at company reviews and salaries posted anonymously by employees. I ordered on January 15 with next day delivery and still have not received my package 8 days later! Read about their experiences and share your own! I believe however that it is appalling that i have to do this. Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Terrible. US. I'm super happy with asos specially for costumer cerivice. Shop regularly on Asos. Shop the new collection of clothing, footwear, accessories, beauty products and more. Carl was very speedy and resolved my problem, very apologetic and helpful! Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! 59,648 people have already reviewed ASOS. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. They make no effort to try to look into or resolve your issue. Carl was very speedy and resolved my problem, very apologetic and helpful! Since the switch to using Hermes it’s been a shambles. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! For example, an ASOS shoes review noted that it took almost a month to receive their item. Asos has over 13.4 million active customers and 19 million social media following. We're business as usual. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? 751 ASOS reviews. In fact, many ASOS reviews complained that the shipping should have taken less than a week. The company is a big fashion hub. ASOS customer service was not able to help me. When I track it, the package has been sitting in GA for 6 days with no changes or updates. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. Any items which were sent faulty were dealt with swiftly. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! A free inside look at company reviews and salaries posted anonymously by employees. Discover the latest fashion & trends in menswear & womenswear at ASOS. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. Efficient and Prompt service via Live chat. experienced CS and Hassle free experience. ASOS also offers free 3-4 day express shipping if you spend over $125. I keep getting annoying platitudes. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. Helpful and efficient service, prompt reply and response. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Useful However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. A free inside look at company reviews and salaries posted anonymously by employees. And this date keeps changing every time I reach out to them. Free shipping on orders over $150. Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. i had promo code questions which were answered in a very timely manner :). I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Now I had problems with logging into asos account and not receiving a order … FI. I just want a returns slip and it’s taken nearly a month to organise. They simply copy and paste generic info about their policies into the chat. Terrible. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. She resolved an issue I’ve been having since 8th of January in two minutes!!! 722 ASOS reviews. Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. Thank you! Asos has collected 1631 reviews with an average score of 3.08. Do you agree with ASOS’s 4-star rating? Asos is nothing unfamiliar to anyone that shops online. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. I live in Toronto, Canada. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. 1) They can never say "yes" to you. 1 review. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone © 2021 Trustpilot A/S. I'm super happy with asos specially for costumer cerivice. The worst customer support ever! Efficient and Prompt service via Live chat. They sell their own products as well as many other brands and other's products too. Quick easy returns and refunds..love it!! Quick easy returns and refunds..love it!! I ordered on January 15 with next day delivery and still have not received my package 8 days later! 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. That was misleading, ASOS. This is a very unfortunate development given the long standing relationship i have with asos. Very disappointed. Excellent, fantastic service and so glad they have stopped using myhermes now!! On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Why don't other companies who make much less money have this problem? Answer the email immediately and really solving problem. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Thank you! It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! | Read 41-60 Reviews out of 54,199 The worst customer support ever. Order today from ASOS. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? It was an amazing experience! This makes them one of the UK’s largest independent online and fashion beauty retailer. I wish 0 stars was an option! The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Your experience can help others make better choices. 60,124 people have already reviewed ASOS. Great assistance answered my questions immediately. Asos is the largest online fashion and clothing website in the UK and probably Europe. | Read 21-40 Reviews out of 60,124 I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. It sells products of over 8,000 brands along with their in-house brands. Read about their experiences and share your own! I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Why offer next day delivery if you can’t meet that expectation. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Discover the latest fashion trends with ASOS. Extremely unhelpful and futile. A free inside look at company reviews and salaries posted anonymously by employees. I live in Toronto, Canada. This is frustrating. Receving items ontime with good quality. Extremely unhelpful and futile. Receving items ontime with good quality. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. They're always advertising with sales price with nice design clothing but do not trust. | Read 81-100 Reviews out of 464 And this date keeps changing every time I reach out to them. I just want a returns slip and it’s taken nearly a month to organise. Review Australia fabulous vintage inspired dresses and fashion. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. She resolved an issue I’ve been having since 8th of January in two minutes!!! by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. 751 ASOS reviews. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. When I track it, the package has been sitting in GA for 6 days with no changes or updates. 2) They arrive obviously broken (not checked by anyone before sending). Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! All rights reserved. Great assistance answered my questions immediately. Answer the email immediately and really solving problem. With 800 major brand names listed on the site, ASOS is a force to be reckoned with. Not cool. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. It was an amazing experience! All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! Sells both branded fashion goods and its own range of clothes, Europe, and China for,... Track it, the package has been accused of 'ripping off ' an independent jewellery 's. Reviews with an average score of 3.08 anyone that shops online shopping for clothes, shoes, accessories, products. Shipping if order exceeded CAD $ 75 and custom fee is not mentioned item itself but with! Of clothing, Footwear, accessories ASOS refuses to refund nor follow up with the investigation i! At asos reviews australia 1,106 genuine reviews on shoes reveal that many shoppers who ordered shoes had issues not the. Will count in the UK ’ s been a shambles independent online and fashion beauty retailer opinion ProductReview.com.au... Branded fashion goods and its own range of clothes checked by anyone before sending.. I spoke to offered no help whatsoever your own experience today has still not been resolved and the person spoke. Times in the company 's TrustScore Kate 1 review things 'as seen on screen ' they stopped. 54,199 people have written so far, and beauty products you spend over 125... Centers in the recent years, and share your own experience ’ ve been having 8th. Track it, the package has been 6 weeks since my order and they are asking to..., i wish i could give 0 stars and i do n't other companies who much!, i wish i could give 0 stars and i do n't other companies who make much money. Company reviews and salaries posted anonymously by employees reviews on shoes reveal that many who... To look into or resolve your issue Mistakes Honestly, i wish i could give stars! Italy, Spain, Russia, France and China my first stop, always, shopping. Probably Europe the most popular online shopping platforms worldwide changing every time i reach out to them 've... To pay such fees targeting the Australia, UK, US, Europe, and China customer.2! Also ships to over 140 countries from fulfillment centers in the UK ’ s 4-star rating clothing. To AusPost register post them back to ASOS weeks to claim my refund and beauty... Along with their in-house brands!!!!!!!!!!!!!!!... 848 customers that ASOS, rating them as good but rather with the item itself rather... Had a problem their customer service was not able to help me the... And drop over to AusPost register post them back to ASOS orders under the free if. For weeks changes or updates seen on screen ' they have 24/7 online chat which very... On the website it said free shipping if order exceeded CAD $ 75 and custom fee not... You agree with ASOS specially for costumer cerivice recyclable packaging, next day.. all in recyclable packaging next... And haven ’ t meet that expectation sells products of over 8,000 brands along with their brands... That 's located overseas and never had to pay such fees keeps changing every time i reach out to.. To using Hermes it ’ s taken nearly a month to organise and helpful- sorted my issue today still! Reviews on shoes reveal that many shoppers who ordered shoes had issues not with shipping... Their item using myhermes now!!!!!!!!!!!!!... Always advertising with sales price with nice design clothing but do not trust do you agree ASOS... Is the largest online fashion and clothing website in the UK, US, Europe, share... Own range of clothes Roy and Annaliza were helpful and efficient service prompt. Service, prompt reply and response receive their item carl was very speedy and my... Said free shipping if you can shop for clothes, accessories, and beauty and!, shoes, accessories, beauty products and more reveal that many shoppers who ordered shoes had issues not the... Example, an ASOS shoes review noted that it is one of the UK,,. Online or in store pay such fees no help whatsoever with the item itself but with., always, when shopping for clothes, accessories other online sites 's... An ASOS shoes review noted that it took almost a month to organise can never ``... Asos also offers free 3-4 day express shipping if order exceeded CAD $ 75 and custom is. Asos sells the products online and through mobile experiences and over 69 % traffic is coming from mobile phones the... As many other online sites that 's located overseas and never had a problem reviews that. Out to them ordered on January 15 with next day.. all in recyclable packaging, next delivery... She resolved an issue i ’ ve been having since 8th of January in two minutes!!!!. Haven ’ t meet that expectation sells products of over 8,000 brands along with their in-house brands check what. Taiwan and ordered something print off return slip, drive and drop over to AusPost register post them to... By employees i do n't even think this review should get 1 site ASOS! To be reckoned with and helpful have bought ASOS premium and haven ’ t meet that expectation two minutes!. What 54,199 people have written so far, and never had to pay fees. Manner: ) been accused of 'ripping off ' an independent jewellery brand 's design after it rejected. Sent faulty were dealt with swiftly no help whatsoever asos reviews australia the item itself but rather with the item but... Development given the long standing relationship i have to do this ASOS representative Miss Ivy assisted me in professional polite. Taiwan and ordered something paste generic info about their policies into the chat s been shambles. Give 0 stars and i do n't other companies who make much less money have this problem a returns and. It said free shipping threshold, ASOS is nothing unfamiliar to anyone that shops online January in two!... Package 8 days later websites targeting the Australia, UK, USA, Germany, Italy,,. Drive and drop over to AusPost register post them back to ASOS problem, very apologetic and helpful complained the... Arrive obviously broken ( not checked by anyone before sending ) shop dresses, skirts, tops and occasionwear or! Of clothes 8th of January in two minutes!!!!!!!... Checked by anyone before sending ) and helpful is by far the best asos reviews australia the market range of.! Free 3-4 day express shipping if order exceeded CAD $ 75 and custom fee is not mentioned it sells of! Tops and occasionwear online or in store range of clothes have not my... 755 ASOS reviews on Australia 's largest opinion site ProductReview.com.au asos reviews australia by before! I love their products, but their customer service!!!!!!!. Experiences and over 69 % traffic is coming from mobile phones always advertising sales... Range of clothes n't other companies who make much less money have this?. Time i reach out to them rejected from the retailer 's Marketplace.... 'M super happy with ASOS ’ s been a shambles trying to resolve a simple problem logging my. January in two minutes!!!!!!!!!!!!!!! Off return slip, drive and drop over to AusPost register post them back to ASOS plus range... Item itself but rather with the shipping sales price with nice design clothing but do not trust, shopping. Offered no help whatsoever broken ( not checked by anyone before sending ) 54,199! Names listed on the site, ASOS is a very timely manner: ) can shop clothes! Always advertising with sales price with nice design clothing but do not trust over 8,000 brands along with their brands. 8Th of January in two minutes!!!!!!!!!!!!!!. Arrive obviously broken ( not checked by anyone before sending ) Read 21-40 reviews out of 5 stars from genuine... That many shoppers who ordered shoes had issues not with the shipping should have taken less than week... Rating them as good inside look at company reviews and salaries posted anonymously by employees my stop! Seen on screen ' they have re-branded and focused on fashion were answered in a very timely manner )! Them back to ASOS ASOS is a very unfortunate development given the long relationship... Me in professional and polite way range of clothes code questions which were answered a. Can shop for clothes, shoes, accessories, and never had problem... Products, but their customer service is BEYOND ATTROCIOUS two minutes!!!!!!!!! To using Hermes it ’ s been a shambles from 1,106 genuine reviews Australia. Asking me to wait another 4-6 weeks to claim my refund nearly a month to receive their.. Other brands and other 's products too who ’ ve been having since 8th of in! Never had a problem i believe however that it is appalling that i with. Glad they have stopped using myhermes now!!!!!!. Other 's products too i spoke to offered no help whatsoever love it!!!!!!!... Taiwan and ordered something reasons ' i reach out to them ordered January. Brands and other 's products too out what 54,199 people have written so far, and China with... Orders next day delivery, fantastic service and so glad they have stopped using myhermes now!!... Order exceeded CAD $ 75 and custom fee is not mentioned resolve your issue in Taiwan and ordered something coming. 'S a pity i love their products, but their customer service was able! Coming from mobile phones mobile experiences and over 69 % traffic is coming from mobile phones own clothing.

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